Payments & Refund Policy

 

Payment Method  
We use Paypal/Stripe as our payment method and payment at the delivery/pickup option.
 
Return Policy
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund or an exchange. Please see below for more information on our return policy.
 
To offer our customers complete satisfaction, we provide number of comforts. They can feel free to contact us by calling the restaurant. Making of your order can start immediately after your order is confirmed. We usually do not accept cancellations if your order has been confirmed with us.
 
Food Order Errors
If you receive food that is different from your receipt, we sincerely apologize. Please call us as soon as you notice that there was an error in your order. You may have to come to pick up the correct food item.
 
For credit card payments, you will be refunded the sales price amount associated with the error and recharged for the new items price.
 
For cash payments, you will be asked to pay the difference of the balance if the new food has a greater value than the food received an error. In the same way, you will receive the difference of the balance back as credit for the new item if less than the food received in error.
 
Your order is priority if you come to collect. In all cases, please return the food order in the original container to our host.
 
Food Dissatisfaction
We take great pride in all of the food we make. Please call us immediately if you receive unsatisfactory food caused by a dislike or objects in the food. We will need the food returned in the original container so we may investigate and deal with the issue. We will prepare you a new food order. If you do not want to get a new dish, we refund the amount only after we get the food in the original container and after confirmed the error to the discretion of the manager on duty.
 
Drop Order
Apologies, we can’t drop, discount or give store credit in the event that you alter your opinion or erroneously arrange a thing after the request is readied. We can’t give any discount or store acknowledgment for non-food things or drinks.
 
Complimentary Food
Apologies, we can’t give a discount or money esteem on any complimentary food.
Please note: we strive to prepare and package our pick up items to preserve the high quality of the food. Checking the temperature and consistency of some food items may vary after being packaged.
 
Returns and Exchanges
We may arrange for an exchange or refund for food order errors and food dissatisfaction. In this case, you may contact us on (02) 9948 9942 and one of our team members will be able to help you.
   
QUESTIONS
If you have any questions concerning our return policy, please contact us on the phone number provided on the contact us page

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